Check in times:
Monday to Friday: 8am – 2pm
Saturday: 8.30am – 2pm
Please arrive as early in the day you can. This gives us more time to spend with your pet so that we can get to know them and so that they have plenty of time to settle in before their first night with us.
Please note: our office closes early at 12pm on long weekends, some days either side of a Public Holiday, and the days between Christmas and New Years. The 2025 dates affected are: Saturday 25th January, Saturday 8th March, Saturday 26th April, Saturday 7th June, Saturday 27th September, Monday 3rd November, Saturday 27th December, Monday 29th December, Tuesday 30th December, Wednesday 31st December.
Check out times:
Monday to Friday: 8am – 2pm
Saturday: 8.30am – 2pm
Please note: A departure day charge applies after 11am. If you collect your pet in the morning on the day of departure you will not be charged for that day.
Inspections:
Inspections are welcome, where existing or prospective clients are able to come and visit our facilities, so they are able to see for themselves how we operate, what we have to offer and, most importantly, how the dogs and cats are enjoying themselves in our care.
Monday to Saturday: Between 11am and 2pm in off peak periods.
Please note: we do not conduct inspections on Sundays, school holidays or long weekends.